ayu casinoTerms of Use
We at ayu casino set out the terms under which you access and use our platform. These terms apply to all account holders and cover account opening, deposits, withdrawals, bonuses, disputes, and your rights on ayu casino. By creating an account, you agree to these terms and acknowledge that our services are available only where local law permits.
Our platform operates sportsbook markets (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Each product has its own rules, but all transactions flow through your single ayu casino account.
Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.
Account Opening and Verification on ayu casino
When you join ayu casino, we require your full name, email address, ID number, and date of birth. You must be of legal age in your jurisdiction to hold an account. We verify your identity using your national ID or passport. This process typically completes within 1–2 business hours.
We ask for identity verification (KYC) to comply with anti-money-laundering regulations and to prevent fraud. You must provide a clear photo of your ID document. If your document is unclear or does not match your account details, we will ask you to resubmit. Once verified, your account is active and you can deposit funds.
Account security on ayu casino
You are responsible for keeping your password confidential. We do not store your password in plain text. If you suspect unauthorized access, contact our support team immediately. We will freeze your account and investigate.
Deposits and Payment Methods
We support nine payment methods on ayu casino: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual accounts under mobile banking, local payment, and online payment. Deposits via mobile payment are instant. Bank transfers settle within one business day. We do not charge deposit fees.
When you deposit, funds are added to your account balance immediately (for mobile payments) or within one business day (for bank transfers). Your balance is shared across all ayu casino products — sportsbook, live dealer, slots, and esports. You can move funds between products without additional steps.
Withdrawals and Processing
Withdrawals on ayu casino use the same payment methods as deposits. You can withdraw to e-wallet, mobile banking, local payment, or your bank account. Withdrawals are processed within one business day. We may ask for additional verification before processing large withdrawals to prevent fraud.
If your withdrawal is delayed, check your account dashboard for any pending verification requests. If you have submitted all required documents and your withdrawal is still pending after two business days, contact our support team. We will investigate and provide an update.
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Submit your withdrawal request
Choose your payment method and enter the amount. Confirm the details.
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We verify your identity
We check your account for any pending verification or fraud flags.
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Funds are transferred
Your withdrawal is processed to your chosen payment method within one business day.
Bonuses, Disputes, and Your Rights on ayu casino
We occasionally offer bonuses to new and existing account holders. Bonus terms are displayed when you claim them. Bonuses may have wagering requirements, expiry dates, or restrictions on which products you can use them on. We reserve the right to cancel a bonus if we detect fraud or violation of these terms.
If you have a dispute about a bet, a transaction, or a bonus, contact our support team. We will review your account history and provide a detailed explanation. If we made an error, we will correct it. If you disagree with our decision, you can escalate your complaint to our management team.
Key terms on ayu casino
- You must be of legal age in your jurisdiction to hold an account
- We require identity verification before you can deposit or withdraw
- Deposits are instant (mobile payment) or within one business day (bank transfer)
- Withdrawals are processed within one business day
- We reserve the right to suspend or close your account if you violate these terms
- Our services are available only where local law permits
Jurisdiction and Service Availability
ayu casino operates in jurisdictions where online gaming is permitted by local law. We do not offer our services in jurisdictions where online wagering is prohibited. Players across Jakarta, Surabaya, Bandung, and Medan can access ayu casino where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
We reserve the right to restrict or terminate service in any jurisdiction at any time. If we restrict your access, we will notify you and process any outstanding withdrawals within 30 days. We do not refund bonuses or promotional credits if we terminate your account due to violation of these terms.
Changes to These Terms
We may update these terms at any time. We will notify you of material changes by email or by posting a notice on ayu casino. Your continued use of the platform after changes take effect means you accept the new terms. If you do not agree with the changes, you can close your account.
For questions about these terms or your account on ayu casino, contact our support team during business hours. We respond to inquiries within 24 hours.